Welcome to our FAQ section, designed to provide the discerning gentleman with all necessary information about our products and services. Should you require further assistance, our style advisors remain at your disposal.

About Drakes Shop

Who is the Drakes Shop customer?
Our clientele consists of gentlemen who appreciate timeless style and quality craftsmanship. They value investment pieces like hand-rolled ties, cashmere knitwear, and tailored jackets that form the foundation of a sophisticated wardrobe.
What defines the Drakes Shop style?
We specialise in classic menswear with contemporary relevance – from grenadine ties and Oxford shirts to chore jackets and formal footwear. Our aesthetic balances traditional craftsmanship with modern sensibility, using premium materials like cashmere, cotton, and fine wool.

Product Information

Are your ties truly hand-rolled?
Indeed. Our grenadine and patterned ties are meticulously hand-rolled in our Liverpool atelier, ensuring the superior drape and finish expected by gentlemen of distinction.
How should I care for my cashmere knitwear?
We recommend gentle hand washing in cool water with a mild detergent, laying flat to dry. For optimal longevity, consider professional cleaning for your investment pieces.
Do your Oxford shirts use genuine pinpoint fabric?
Absolutely. Our pinpoint Oxford shirts feature the signature tightly woven yet breathable fabric that has become a hallmark of refined casual wear.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all processed through our secure payment gateway to ensure complete transaction security.
Can I modify my order after placement?
Should you need to modify your order, please contact us immediately at [email protected]. We’ll endeavour to accommodate your request if your items haven’t yet entered our dispatch process.

Shipping & Delivery

What are my delivery options?
We offer two thoughtful delivery solutions:

Standard Express (£12.95): 10-15 business days via DHL/FedEx with full tracking and premium packaging.
Complimentary Delivery: Free on orders over £50, delivered in 15-25 business days via EMS.
Do you ship worldwide?
We serve gentlemen across the globe, with the exception of certain remote regions in Asia and Oceania. All international shipments include discreet packaging with full customs documentation.
Why might my delivery take longer than estimated?
Certain hand-finished items like outerwear or limited-edition ties may require additional crafting time. Should this affect your order, we’ll promptly notify you with an updated delivery estimate.

Returns & Exchanges

What is your returns policy?
We offer a 15-day return period from the date of delivery. Items must be returned in original condition with all tags attached. Please initiate returns by contacting [email protected] – we’ll guide you through the process with the same care we devote to crafting our ties.
Who bears return shipping costs?
Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service for your protection.
How long do refunds take to process?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The timing depends on your financial institution.

Additional Assistance

How can I contact your style advisors?
Our Liverpool-based team is available during UK business hours at [email protected] or +44 (0)20 7946 0958. We’re pleased to offer personalised advice on wardrobe building or specific product enquiries.
Where is Drakes Shop located?
Our atelier is situated at 40 Ranelagh St, Liverpool, GB L1X 2JJ, where each item undergoes final inspection before dispatch to ensure it meets our exacting standards.

Drakes Shop remains committed to combining enduring style with thoughtful service. Should your query remain unanswered, we invite you to reach out for personal assistance.