At Drakes Shop, we take as much care in ensuring your complete satisfaction with every purchase as we do in crafting our hand-rolled grenadine ties and cashmere knitwear. Should any item not meet your exacting standards, we offer a refined returns and exchange process designed with the same attention to detail that defines our sartorial collections.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unworn condition
  • With all original tags attached
  • In the original packaging
  • Accompanied by proof of purchase

Note on Non-Returnable Items: For hygiene reasons, we cannot accept returns on footwear (including formal footwear) that has been worn or shows signs of wear. Hats must be returned in pristine condition with all protective linings intact.

Returns Process

To initiate a return or exchange, please follow these steps:

  1. Notification: Contact our style advisors at [email protected] within 15 days of receiving your order. Use our template below for efficient processing.
  2. Approval: Our Liverpool-based team will respond within 2 business days with return authorization and instructions.
  3. Packaging: Securely package the item(s) in their original packaging, including all tags and accessories.
  4. Shipping: Ship the package to our Liverpool address using a trackable service. Return shipping costs are the customer’s responsibility, except in cases of incorrect or defective items.

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard returns process above
  2. Clearly indicate your desired replacement item in your return request
  3. We will process your exchange once the original item is received and inspected

Should your exchange item be of higher value, we will contact you for payment of the difference. For lower value items, we will refund the difference.

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Please allow 3-10 business days for the refund to appear in your account, depending on your financial institution
  • Original shipping costs are non-refundable

Return Shipping Address

Drakes Shop Returns
40 Ranelagh St
Liverpool, GB L1X 2JJ

Return Request Template

For your convenience, please use this template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Drakes Shop Team, I wish to return/exchange the following item(s) from my order #[Your Order Number]: – Item Name: [e.g., Hand-Rolled Grenadine Tie in Navy] – SKU/Product Code: [If available] – Reason for Return: [Please specify: Size, Color, Quality, etc.] [For exchanges only] I would like to exchange this for: – Replacement Item: [Name and SKU if known] – Preferred Size/Color: [If applicable] I confirm that the item(s) are in original condition with all tags attached and packaging intact. My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits only] Please advise on the next steps at your earliest convenience. Kind regards, [Your Full Name] [Your Contact Number] [Your Email Address]

Damaged or Incorrect Items

In the rare event you receive a damaged or incorrect item (perhaps one of our Oxford shirts or chore jackets), please contact us immediately. We will arrange for a prepaid return label and expedite your replacement at no additional cost.

For further assistance, our style advisors are available during UK business hours at +44 (0)20 7946 0958 or [email protected].