At Drakes Shop, we extend the same care and attention to detail in our shipping and returns processes as we do in crafting our hand-rolled grenadine ties and premium cashmere knitwear. Our policies are designed to ensure your complete satisfaction with every aspect of your purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days from our Liverpool atelier. During peak seasons, please allow up to 3 business days for processing.

Shipping Methods & Delivery Times

We offer two refined shipping options to suit your needs:

  • Standard Shipping (£12.95):
    Your order will be shipped via DHL or FedEx with delivery typically within 10-15 business days after dispatch.
  • Free Shipping (Orders over £50):
    Your order will be shipped via EMS with delivery typically within 15-25 business days after dispatch.

Please note that delivery times may vary depending on your location and customs processing. We currently ship worldwide, with the exception of certain Asian countries and remote regions.

Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

Should any item from our collection of Oxford shirts, chore jackets, or knitwear not meet your exacting standards, we offer a refined returns process designed with the same attention to detail that defines our sartorial collections.

Return Policy

We gladly accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unworn condition
  • With all original tags attached
  • In the original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Footwear (including formal footwear) that has been worn or shows signs of wear
  • Hats not returned in pristine condition with all protective linings intact

Returns Process

To initiate a return or exchange, please follow these steps:

  1. Notification: Contact our style advisors at [email protected] within 15 days of receiving your order. Use our template below for efficient processing.
  2. Approval: Our Liverpool-based team will respond within 2 business days with return authorization and instructions.
  3. Packaging: Securely package the item(s) in their original packaging, including all tags and accessories.
  4. Shipping: Ship the package to our Liverpool address using a trackable service. Return shipping costs are the customer’s responsibility, except in cases of incorrect or defective items.

Exchange Process

For exchanges (subject to availability):

  • Follow the standard returns process above
  • Clearly indicate your desired replacement item in your return request
  • We will process your exchange once the original item is received and inspected
  • Should your exchange item be of higher value, we will contact you for payment of the difference. For lower value items, we will refund the difference.

Refund Information

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Please allow 3-10 business days for the refund to appear in your account, depending on your financial institution
  • Original shipping costs are non-refundable

Return Shipping Address

Drakes Shop Returns
40 Ranelagh St
Liverpool, GB L1X 2JJ

Return Request Template

For your convenience, please use this template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Drakes Shop Team,

I wish to return/exchange the following item(s) from my order #[Your Order Number]:

  • Item Name: [e.g., Hand-Rolled Grenadine Tie in Navy]
  • SKU/Product Code: [If available]
  • Reason for Return: [Please specify: Size, Color, Quality, etc.]
[For exchanges only] I would like to exchange this for:

  • Replacement Item: [Name and SKU if known]
  • Preferred Size/Color: [If applicable]

I confirm that the item(s) are in original condition with all tags attached and packaging intact.

My original payment method was: [Visa/MasterCard/JCB/PayPal – last 4 digits only]

Please advise on the next steps at your earliest convenience.

Kind regards,
[Your Full Name]
[Your Contact Number]
[Your Email Address]

Damaged or Incorrect Items

In the rare event you receive a damaged or incorrect item (perhaps one of our Oxford shirts or chore jackets), please contact us immediately at [email protected] or +44 (0)20 7946 0958 during UK business hours. We will arrange for a prepaid return label and expedite your replacement at no additional cost.

Our style advisors are available to assist you with any questions regarding our shipping or returns policies. We appreciate your trust in Drakes Shop and look forward to serving your sartorial needs.